Competent, helpful advice regarding all issues related to malfunctions of our machines and systems — this is a service we offer you 363 days a year, 7 days a week, 24 hours a day, on the phone. For us, it is a matter of course that you receive advice on all problems regarding our machines and systems, and that we come directly to you if necessary.

Our hotline number during Business hours: 09644/67-110

Our business hours:

Monday – Thursday: 07.00 a.m. to 12.00 p.m. and 12.30 p.m. to 4.00 p.m.

Friday: 07.00 a.m. – 1.00 p.m.

After our business hours you can reach us under the telephone number in your maintenance contract!


  • 1st und 2nd level support
  • Remote-support
  • On-site deployment
  • Holistic after-sales service consisting of replacement parts management, a hotline, and maintenance